Questions and answers

Jara helps people who know each other buy together and pay less. Sellers post deals in a circle (your estate, street, friends, church or office), and the more people join a group buy, the lower the price for everyone.

A circle is a group of people who know each other, like your estate or church. Only members of a circle can join or buy its deals. You can be in more than one circle.

• Create one: tap Create a circle, give it a name and area, and share the invite link.
• Join one: open an invite link someone shared, or type the invite code on Home.
• Some circles let you in straight away; others need an admin to approve you first.

Each circle has a private code inside its invite link. Anyone with the code can ask to join, so only share it with people you'd want in the circle.

Admins approve people who ask to join and look after the circle. Whoever creates a circle is its first admin. Admins don't check sellers or goods; each buyer and seller is responsible for their own deals.

No password. Enter your Nigerian phone number and we text you a 6-digit code. A new number creates your account. Never share your code with anyone.

The seller sets price levels, for example ₦25,000 for one buyer, ₦24,000 when 3 people join and ₦23,000 at 5. The more people join before the deal closes, the lower the price for everyone in the group.

You pay today's price with you included. If more people join and the price drops further, we refund you the difference automatically when the deal closes.

The seller chooses one of two rules before posting, and the deal page shows which:

• Sell to whoever joined: the deal goes ahead at the price level reached.
• Cancel and refund everyone: the deal is cancelled and everyone gets a 100% refund, including delivery fees.

On a group deal you can buy at the one-buyer price instead of joining the group. Your order is final at once: you don't wait for the group, you don't get price-drop refunds, you don't count towards the group, and your order goes ahead even if the group doesn't fill. You can cancel within 1 hour of paying, before the seller marks it delivered.

Some deals are a single item for one buyer. The first person to pay gets it. You can cancel within 1 hour of paying.

The seller chooses the options: pickup at a place they name, seller delivery (for a fee shown before you pay), or sending your own rider. You choose at checkout. The pickup place is shown to circle members.

Through our payment partner: Paystack (card, bank transfer or USSD) or Bachs (card). The checkout shows which one a deal uses. We ask for your email once so it can send your receipt. If you don't finish paying within 30 minutes, the checkout expires and you can start again at the price then.

Your payment is collected by our payment partner (Paystack or Bachs). The seller is only paid after the deal closes, and if the deal is cancelled, refunds go back automatically. See the Terms for the details.

• Price dropped after you joined: the difference, when the deal closes.
• The group didn't fill and the seller chose cancel and refund: 100%.
• The seller cancelled: 100%.
• You cancelled: what you paid minus the payment fee.
• Your payment arrived after the deal closed: 100%.

Full details are in the Refund and Cancellation Policy.

We send it automatically, back to the card or account you paid with. Banks usually take 3 to 10 working days to show it. The app shows when it has been sent.

Some bank transfer and USSD payments can't be sent back automatically. If that happens, your order shows Add bank account. Enter your bank and account number, check the name, and Paystack sends the refund there. We keep only the bank name and last 4 digits.

• Group deals: while the deal is open, but only if leaving doesn't raise the price for the others.
• One-buyer items and Buy alone: within 1 hour of paying, before the seller marks it delivered.

When you cancel, you get back what you paid minus the payment fee (about 1.5% + ₦100 with Paystack, about 2% with Bachs). The app shows the exact amount before you confirm.

Our payment partner keeps its processing fee when a payment is refunded. Whoever causes the cancellation covers it: you if you cancel, the seller if they cancel. When a group simply doesn't fill, we cover it, so you get 100% back.

Tap Sell, pick a type, add photos and a description, set your price (and price levels for a group deal), choose the closing time, delivery options and the circles to post in, then check and post. Before you post you need a bank account for payouts.

A 5% platform fee on your item sales, VAT included. There is no fee on delivery charges, and no fee to buyers. The app shows what you will receive before you post.

After the deal closes, we pay your sales (minus the 5% fee and any fees you owe) to the bank account you added, in your name, confirmed by your bank. For safety, payouts pause for 24 hours after you change your bank account.

It decides what happens if the group isn't full at closing time. With sell to whoever joined, you sell to the people who joined at the price level reached. With cancel and refund everyone, the deal is cancelled and every buyer is refunded in full.

Yes, while it is open, up to 5 times a month. Everyone who paid gets a full refund, and you owe the payment fees on those refunds (taken from your next payout, or you pay them before posting again). You can't cancel a deal once you have marked any order on it as delivered.

Only when the buyer has actually received it. Marking it delivered tells the buyer, and it ends their chance to cancel.

Anything illegal, stolen, counterfeit, dangerous or that needs a licence you don't have, including drugs, weapons, prescription medicines and unregistered regulated products. The full list is in the Terms.

Food must be safe, fresh, properly stored and labelled, and not expired. Packaged products that need NAFDAC registration must have it. You are responsible for the food you sell and for any harm it causes.

Contact the seller first; most problems are quick to fix. If that doesn't work, tell us within 48 hours of delivery (or the promised delivery date) at support@jaracircle.com, with photos and your order details. The seller is responsible for the goods; we help by checking the order record and, where our policy allows, refunding or holding the seller's payout.

Email support@jaracircle.com with the deal link and what happened. We may remove deals or suspend accounts that break our Terms.

Contact us straight away at support@jaracircle.com, and ask your network to block or replace your SIM. We can sign you out and pause payouts while we check.

You can read pages you opened before, like deals and your orders. Joining, paying and anything that moves money need internet.

Yes, there's no app store needed. On Android or a computer, tap Install when asked, or use the browser menu and choose Install app. On iPhone, open the site in Safari, tap Share, then Add to Home Screen.

Only essential ones: to keep you signed in, save your drafts and let the app work offline. No advertising or tracking cookies. See the Cookie Policy for the full list, or tap Cookie settings at the bottom of the page.

Members of your circles. Sellers also see the name and delivery choice of their buyers, and your address only when you chose seller delivery. Your phone number and email are never shown to other users.

While a deal is open, anyone with its link, and search engines like Google, can see the title, photos, description, price, how many have joined, the closing time and the seller's name. Buyers' names, circle names and the pickup place are never public, and only circle members can join. Closed deals drop out of search.

Turn them on in Alerts → Settings and choose which ones you want (price drops, closing soon, results, refunds, deliveries, new buyers, payouts). On iPhone we send them by SMS; on Android and computers as push notifications. Every alert is also kept on the Alerts page for 180 days.

Email support@jaracircle.com from, or quoting, your account's phone number. We delete your account once open orders and payouts are finished. We must keep payment and order records for 6 years by law. See the Privacy Policy.

Email support@jaracircle.com. We reply to complaints within 5 working days. For privacy requests, email support@jaracircle.com.