How can we help?
We reply within 5 working days.
Contact us
Email supportsupport@jaracircle.comSay hellohello@jaracircle.com · ideas, partnerships, pressSomething wrong with an order?
Go to Orders, find the order and tap Report a problem. The order details are filled in for you. For delivery or quality problems, report within 48 hours and attach photos.
Common questions
My order didn't arrive, or isn't what was described. What do I do?
Contact the seller first; most problems are quick to fix. If that doesn't work, tell us within 48 hours of delivery (or the promised delivery date) at support@jaracircle.com, with photos and your order details. The seller is responsible for the goods; we help by checking the order record and, where our policy allows, refunding or holding the seller's payout.
When do I get a refund?
- Price dropped after you joined: the difference, when the deal closes.
- The group didn't fill and the seller chose cancel and refund: 100%.
- The seller cancelled: 100%.
- You cancelled: what you paid minus the payment fee.
- Your payment arrived after the deal closed: 100%.
Full details are in the Refund and Cancellation Policy.
How long does a refund take?
We send it automatically, back to the card or account you paid with. Banks usually take 3 to 10 working days to show it. The app shows when it has been sent.
Can I cancel after paying?
- Group deals: while the deal is open, but only if leaving doesn't raise the price for the others.
- One-buyer items and Buy alone: within 1 hour of paying, before the seller marks it delivered.
When you cancel, you get back what you paid minus the payment fee (about 1.5% + ₦100 with Paystack, about 2% with Bachs). The app shows the exact amount before you confirm.
Where is my money until the deal closes?
Your payment is collected by our payment partner (Paystack or Bachs). The seller is only paid after the deal closes, and if the deal is cancelled, refunds go back automatically. See the Terms for the details.
When and how do I get paid?
After the deal closes, we pay your sales (minus the 5% fee and any fees you owe) to the bank account you added, in your name, confirmed by your bank. For safety, payouts pause for 24 hours after you change your bank account.
I lost my phone or someone else has my account. What do I do?
Contact us straight away at support@jaracircle.com, and ask your network to block or replace your SIM. We can sign you out and pause payouts while we check.
How do I sign in? Do I need a password?
No password. Enter your Nigerian phone number and we text you a 6-digit code. A new number creates your account. Never share your code with anyone.